User Agreement

Effective Date: 01.08.2025

Welcome to MultiVoice.ai — a platform for localization and translation of films, TV series, and video content, speech recognition, and speech synthesis (hereinafter referred to as the “Service”). This User Agreement (hereinafter referred to as the “Agreement”) defines the terms of use of the Service between you (hereinafter referred to as the “User”) and the administration of the MultiVoice.ai website (hereinafter referred to as the “Administration”, “We”). Please read the terms of this Agreement carefully. By using the Service, you agree to its provisions. If you do not agree with the terms, do not use the Service.

The Service is developed and provided by a legal entity registered in the Republic of Cyprus with the name Movify.Cy Ltd, company registration number ΗΕ461401, tax identification number 60077645I, address: Agia Zoni, 30a, Fantaros Court, Flat/Office 303, 3027, Limassol, Cyprus.

1. Service Description

MultiVoice.AI provides software (in the form of a standalone application for Windows and MAC operating systems) called Dubbing Studio and in the form of an API (for developers) for:
– automatic and semi-automatic translation (voice-over and dubbing) of films, TV series, and other video;
– creating subtitles;
– uploading, processing, and localizing media files;
– speech-to-text transcription;
– speech synthesis;

The Service is intended for both private users and professional studios, content developers, and legal entities.

2. Registration and Account

2.1. To access the Service’s functions, you must create an account, providing accurate data.
2.2. The User undertakes not to transfer their account data to third parties and is responsible for all activity occurring under their account.
2.3. MultiVoice.AI may restrict, suspend, or delete an account in case of violation of the Agreement’s terms.

3. Intellectual Property Rights

3.1. The User must possess the rights to the content uploaded via the Dubbing Studio application or API (for developers). The User guarantees that they have legal rights to use, translate, and process the uploaded content. The User must provide (upon request) MultiVoice.AI with written documentary proof of their rights to the uploaded content.
3.2. MultiVoice.AI does not acquire rights to the original content but obtains the right to technically process it within the framework of providing the service.
3.3. Rights to generated content and the right to commercial use. The User (only after payment) owns all rights to the translations, subtitles, dubbing, and other localized versions (generated content) created by the User using the Service. The original trained AI models belong exclusively to MultiVoice.AI and are not transferred to the User.
3.4. In cases where MultiVoice.AI performs text translation through professional translators (at the User’s request), non-exclusive rights to the created translation (without restriction on the type and territory of use) are transferred to the User (after payment).
3.5. MultiVoice.AI may use the content uploaded and created by the User within the Service (excluding unique voices) for further training of artificial intelligence models that MultiVoice.AI uses for technical file processing.

Uploaded data is stored on professional file servers located in a Tier3 data center in Cyprus and a Tier3 data center in Latvia. The file servers have 24/7 physical security and protection against unauthorized access by third parties.

Any data uploaded by the User is stored on MultiVoice.AI’s file servers for 30 calendar days after the Order placed by the User is fulfilled. After 30 days, files are automatically and irrevocably deleted. Additionally, the User can delete files at any time via the Dubbing Studio application.

4. Prohibited Content and Actions

It is prohibited to:
4.1. Use the Service for illegal purposes.
4.2. Upload materials that infringe on the copyrights and/or related rights of third parties;
4.3. Post viruses, malicious code, attempt to gain unauthorized access to the Service. Use other people’s personal data.

5. Services and Payment

5.1. The Service’s functions are provided on a paid basis. Payment terms are specified in the relevant sections of the Dubbing Studio application. Payment is charged to the user ONLY AFTER THE ACTUAL PROVISION of a specific service (after payment).
5.2. All prices are listed on the website and may be changed with prior notice. We undertake to notify subscribers in advance of tariff changes.

6. Limitation of Liability

6.1. MultiVoice.AI is not responsible for:
the legal purity of content uploaded by users;
the accuracy or quality of automatic translations;
damages arising from the use or inability to use the Service.
6.2. The Service is provided “as is” without any warranties, except for translation services created by MultiVoice.AI employees or subcontractors.

7. Confidentiality, Data Storage, and Security

7.1. We comply with the rules for processing and storing personal data in accordance with the EU General Data Protection Regulation. User data is not transferred to third parties. Personal data about users is stored on servers located in the EU for accurate user identification and accounting standards. The data storage period and its protection are specified in clauses 7.2 and 7.4.
7.2. Data (files) uploaded by Users are transmitted via the Dubbing Studio program to MultiVoice.AI’s central servers in an encrypted form.
7.3. The MultiVoice.AI service has no subcontractors who could gain unauthorized access to data uploaded by the User.
7.4. Uploaded data is stored on professional file servers located in a Tier3 data center in Cyprus and a Tier3 data center in Latvia. The file servers have 24/7 physical security and protection against unauthorized access by third parties.
7.5. Files uploaded by Users are processed confidentially and are not transferred to third parties.
7.6. If, at the User’s request, voice cloning and the creation of new voice models occur, the new voice models are erased (completely without the possibility of recovery) after the Service is completed and the finished result is transferred to the User.
7.7. Any data uploaded by the User is stored on MultiVoice.AI’s file servers for 30 calendar days after the Order placed by the User is fulfilled. After 30 days, files are automatically and irrevocably deleted. Additionally, the User can delete files at any time via the Dubbing Studio application.
7.8. Data uploaded by the User and data created at the User’s request may be used to improve the artificial intelligence created by MultiVoice.AI. This does not apply to the service for transcribing audio protocols of court hearings.
7.9. Data uploaded by the User for transcribing audio protocols of court hearings is stored on file servers in an encrypted form. The data is accessible to the User themselves (via the Dubbing Studio interface) and only 1 person – a MultiVoice.AI employee who verifies the transcription result and certifies the accuracy of the transcription with their electronic or physical signature.
7.10. MultiVoice.AI does not use any third-party services for data processing. All data processing occurs only locally on MultiVoice.AI’s internal servers, which are not connected to the public internet.
7.11. Data uploaded by the User to MultiVoice.AI’s file servers is stored anonymously. MultiVoice.AI’s file servers do not store Personal Data that would allow direct identification of the User.
7.12. Attention. Each time Dubbing Studio is launched, MultiVoice.AI collects and stores 1) the computer’s MAC address and 2) the computer’s IP address. Upon request, this data will be provided to the police, prosecutor’s office, or court.

8. Agreement Changes

We may make changes to this Agreement. The current version is always available on the website. By continuing to use the Service after changes are made, you automatically agree to the new version.

9. Applicable Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Cyprus. All disputes are subject to consideration in the relevant judicial instances of this jurisdiction.

10. Responding to Requests

10.1. MultiVoice.AI provides 24/7 technical support through the internal User support system in Dubbing Studio on a first-come, first-served basis.

11. Voice Cloning

11.1. MultiVoice.AI does not provide voice cloning services via API or Dubbing Studio for ethical and legal reasons. To use the video voice-over or dubbing service with cloned AI voices, you must contact a manager and discuss the legal and technical terms.

12. Use of Data for AI Training

12.1. MultiVoice.AI may use the content uploaded and created by the User within the Service (excluding unique voices) for further training of artificial intelligence models that MultiVoice.AI uses for technical file processing.
By accepting this User Agreement, the User gives their consent to the use of User-uploaded Content (excluding unique voices and excluding original content for transcribing audio protocols of court hearings) for further training of MultiVoice.AI’s artificial intelligence models. If the User does not agree with this, please discontinue using the MultiVoice.AI service.

13. International Data Transfer.

MultiVoice.AI stores data on its own protected servers in Cyprus and Latvia. MultiVoice.AI does not transfer data (content) uploaded by Users to anyone.

14. Contacts

If you have any questions or suggestions, please contact us:
Email: support@multivoice.ai
Address: Agias Zonis 30A, Fantaros Court 302-303, Limassol, 3027, Cyprus